FAQ

Ordering and Payments

How can I place an order? To place an order on Supernar, simply browse our website, add desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.

What payment methods do you accept? We accept payments via credit/debit cards (Visa, MasterCard, American Express) and PayPal. All transactions are processed securely through our encrypted payment gateway.

Do you offer discounts or promotions? Yes, we periodically offer discounts and promotions. To stay updated, subscribe to our newsletter and follow us on social media for the latest offers.

Can I cancel or modify my order? Once an order is placed, it immediately enters processing. Therefore, we are unable to cancel or modify orders. Please review your order carefully before finalizing the purchase.

Shipping Information

Where does Supernar ship to? Supernar ships internationally, including outside Nigeria.

How long does shipping take?

• International Orders: Shipping typically takes between 7 to 14 days.
• Within Nigeria: Orders usually arrive within 3 to 7 days.

How can I track my order? Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

Do you offer expedited shipping? At the moment, we do not offer expedited shipping options. However, we are constantly reviewing our shipping policies to provide the best service possible.

Can I change my shipping address after placing an order? Unfortunately, we cannot change shipping addresses once an order has been placed. Please ensure your shipping information is accurate before finalizing your order.

What should I do if my package is lost or delayed? If your package is significantly delayed or lost, please contact our customer support team at [insert contact email/phone number] with your order number. We will investigate the issue and work to resolve it as quickly as possible.